At The Roast Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (theroastlab.co.uk) and services. By using our site, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details provided during order placement or account creation.
- Non-Personal Information: Browser type, IP address, operating system, and browsing behavior collected through cookies and similar technologies.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including shipping and payment processing.
- To communicate with you regarding your orders, inquiries, or customer support needs.
- To improve our website, services, and customer experience.
- To send promotional emails and offers (with your consent).
- To comply with legal obligations.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that assist us with payment processing, order fulfillment, website hosting, or analytics.
- Legal Authorities: When required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience.
- Remember your preferences.
- Analyze website traffic and performance.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Objection: Object to the processing of your data for specific purposes.
- Data Portability: Request transfer of your data to another service provider.
To exercise your rights, contact us at [email protected].
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: 11 Stourdale Rd, Cradley Heath B64 7BG
Thank you for trusting The Roast Lab with your personal information.