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Shipping and Returns

The Roast Lab
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Shipping and Returns

Shipping policy

At The Roast Lab, we are committed to delivering your orders promptly and efficiently. Here’s everything you need to know about our delivery process:

Shipping and Delivery Times

  • We ship products within 3 business days of receiving your order.
  • The delivery timeframe is typically between 5 to 12 business days, depending on your location and shipping method.
  • Discounted products may take longer to process due to high demand. We appreciate your patience and understanding in these cases.

Delivery Complaints Policy
If your order has not been delivered within the expected timeframe, we encourage you to reach out to us. Please note the following regarding delivery complaints:

  • Complaints must be submitted within 30 days of the expected delivery date.
  • Unfortunately, we are unable to accept or process complaints made after this 30-day period.

For assistance with delivery issues, feel free to contact us at:

Refund policy

We obviously want you to be totally happy with your The Roast Lab purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a product is faulty or defective then we’re really sorry. Return it to us within 30 days of delivery in the condition you received it and we’ll arrange a refund or for a replacement product to be sent to you.

If you’ve simply changed your mind you have a legal right to cancel a contract under the Consumer Contracts Regulations 2013 within 14 days of delivery for a refund. Please return the products at your own cost to us in an unopened, non-damaged and re-saleable condition. Please note that the costs of returning your item(s) must be paid by you. We recommend using a trackable service and obtaining proof of postage.

If you wish to return an item please let us know by doing one of the following:-

Email our customer services team via our contact page

By post: send a letter to
The Roast Lab
11 Stourdale Rd,
Cradley Heath
B64 7BG

Please return the products to us within 14 days of receiving a returns number to:-
The Roast Lab
11 Stourdale Rd,
Cradley Heath
B64 7BG

Thank you for choosing The Roast Lab! We look forward to serving you.

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