Welcome to The Roast Lab! These Terms of Service (“Terms”) govern your access to and use of our website (theroastlab.co.uk) and services. By using our site, you agree to these Terms. Please read them carefully.
1. About Us
The Roast Lab is an online shop dedicated to providing high-quality coffee beans and blends. Our contact details are as follows:
- Email: [email protected]
- Address: 11 Stourdale Rd, Cradley Heath B64 7BG
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into binding contracts.
3. Orders and Payments
- Placing Orders: By placing an order, you agree to purchase a product subject to these Terms. Orders are subject to availability and confirmation of the order price.
- Pricing and Payment: Prices are listed in GBP. Payments must be made at the time of purchase through our available payment methods.
- Order Confirmation: You will receive a confirmation email upon successful order placement.
4. Shipping and Delivery
- Processing Time: Orders are processed within 3 business days.
- Delivery Time: Products are typically delivered within 5 to 12 business days. Discounted products may take longer to process due to high demand.
- Delivery Complaints: Complaints about undelivered items must be submitted within 30 days of the expected delivery date. Complaints filed after this period will not be accepted.
5. Returns and Refunds
- Returns: You may return items within [insert return period, e.g., 14 or 30 days] of receipt, provided they are in their original condition and packaging.
- Refunds: Once we receive and inspect the returned items, refunds will be issued to the original payment method within 10-15 business days.
- Exclusions: Discounted or promotional items may not be eligible for returns.
6. Your Account
- You are responsible for maintaining the confidentiality of your account and password.
- You agree to notify us immediately of any unauthorized use of your account.
7. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of The Roast Lab or its licensors. You may not reproduce, distribute, or use any content without prior written consent.
8. Limitation of Liability
- The Roast Lab is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- We do not guarantee uninterrupted access to our website and are not responsible for any disruptions beyond our control.
9. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, which can be found here.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- Email: [email protected]
- Address: 11 Stourdale Rd, Cradley Heath B64 7BG
Thank you for choosing The Roast Lab!